Privacy Policy

Privacy Policy

Last Updated: [Add Date]

This Privacy Policy describes how [Your Brand Name] (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website [your domain] or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Legal Business Name: [Your Company / Proprietor Name]
Brand Name: [Your Brand Name]
Business Type: Sole Proprietorship
Udyam Number: [If available]
Address: [Full Address]
Email: [Support Email]
Phone: [Support Number]

2. Information We Collect

We collect the following types of data:

A. Information You Provide Directly

  • Full Name
  • Phone Number
  • Email Address
  • Billing & Shipping Address
  • Payment Information (processed securely via payment gateway)
  • Order details (products purchased, amount, date)
  • Messages or queries sent to customer support

B. Information Collected Automatically

When you browse our website, we automatically collect:

  • IP Address
  • Device type (mobile, tablet, desktop)
  • Browser information
  • Pages viewed
  • Time spent on pages
  • Referring website
  • Approximate location (city-level only)

This helps us improve website performance and user experience.

C. Cookies & Tracking Technologies

We use cookies to:

  • Remember your cart items
  • Maintain sessions
  • Improve site loading speed
  • Personalize your browsing experience
  • Analyze website performance

You can disable cookies from your browser settings, but some website features may stop working.

3. How We Use Your Information

We use your information for:

  • Processing and delivering orders
  • Sending order confirmation & updates
  • Customer support and communication
  • Improving website performance
  • Detecting security issues or fraud
  • Marketing (only if you opt in)
  • Analytics and business insights

We do not sell or rent your personal information to anyone.

4. Payment Processing

We use trusted third-party payment gateways:

  • Razorpay
  • Stripe
  • Cashfree (if applicable)

When you make a payment:

  • Your card/bank details are NOT stored on our servers
  • All sensitive data is encrypted and processed through PCI-DSS compliant systems
  • We only receive confirmation of payment success/failure

Your financial data is 100% safe.

5. Third-Party Tools & Integrations

We use third-party tools to improve our service:

A. Analytics Tools

  • Google Analytics
  • Google Tag Manager

These tools track website performance and user behaviour.
No personally identifiable information is shared.

B. Marketing Pixels

We may use:

  • Meta (Facebook) Pixel
  • Instagram Pixel
  • Google Ads Conversion Tracking

These help us show relevant ads and measure campaign performance.

C. Payment Gateways

  • Razorpay
  • Stripe

They receive only the information needed to process payments securely.

D. Shipping & Courier Partners

We share:

  • Name
  • Phone
  • Address
  • Order value

Only for delivering your order.

Your data is never sold or misused.

6. Data Protection & Security

We follow strict measures to protect your data:

  • SSL encryption on all pages
  • Secure servers & firewalls
  • Access to personal data limited to authorized staff
  • Regular audits and security checks
  • Never storing sensitive financial information

Despite this, no system is 100% secure. You agree that we are not liable for unavoidable breaches beyond our control.

7. Data Retention

We keep your data only as long as necessary to:

  • Fulfill orders
  • Maintain legal, tax, and accounting requirements
  • Improve customer experience

You can request deletion of your data anytime.

8. Sharing Your Data

We may share your information ONLY with:

  • Payment gateways (for secure transactions)
  • Courier partners (for delivery)
  • Customer support tools
  • Analytics tools
  • Marketing tools (if you opt in)
  • Legal authorities (only if required by law)

We do not share your data with unaffiliated third parties.

9. Your Rights as a User

You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion of your data
  • Opt-out of marketing communications
  • Request that we stop processing your data

To exercise any rights, contact us at:
[Your Support Email]

10. Children’s Privacy

Our website is not intended for individuals below 13 years of age.
We do not knowingly collect information from children.

11. External Links

Our website may contain links to external websites.
We are not responsible for:

  • Their privacy practices
  • Their content
  • Their services

Please review their individual privacy policies.

12. Updates to This Privacy Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website means you accept the revised policy.

13. Contact Information

For questions or concerns regarding this Privacy Policy, contact:

Email: [support email]
Phone: [contact number]
Address: [full address]